Politique d’expédition

Marten's Realm,

operated by Autana Consulting Inc.

Last updated: October 2, 2026

 

This policy covers orders placed at martensrealm.com.

Where we ship We ship to addresses in Canada only, including Quebec. We do not ship to the United States or to other countries. A complete street address is required. We cannot ship to a PO box.

Rates Shipping is free on a product subtotal of $30 CAD or more, before tax. Under $30 CAD, shipping is a flat $10 CAD. The threshold is the product subtotal after discounts. Tax is not counted toward it.

Gift cards are delivered by email and have no shipping charge.

When it ships We hand the order to our fulfillment partner within 1 to 2 business days, excluding weekends and Canadian statutory holidays. Transit after that is usually 5 to 12 business days inside Canada. Remote postal codes can take longer. The checkout estimate is a guide, not a guaranteed delivery date.

Tracking When a tracking number is available, we email it to the address on the order. Some parcels move before the first scan appears.

Delivery problems If the tracking has not moved for 7 days after the last scan, or the parcel is marked delivered and you do not have it, email support@martensrealm.com with your order number. We will trace it with the carrier.

A damaged, incomplete, or wrong item is covered by our refund policy. Email us a photo within 30 days. Do not mail the item back unless we approve it in writing.

Shipping charges and refunds On a change-of-mind return, the original shipping charge is not refunded, and you pay the cost of shipping the return. If we shipped the wrong item, or it arrived damaged or incomplete, we refund any shipping you paid on that order.

An unapproved parcel sent to our return address will not be accepted. It will be returned to sender at your expense.

Contact support@martensrealm.com